課程目標

The goal of this course is to learn the most common keywords and phrases used when we encounter technical difficulties during business calls. When a technical problem occurs, it is important to sound both natural and polite in order to show professionalism. Therefore, this course also focuses on the skill of buffering your speech on a phone call.

This course will also include scenarios that showcase technical difficulties for you to see and learn how to respond to them with correct and professional English sentence structure.

課程簡介

• What are technical difficulties?
• Key phrases to describe technical difficulties
• Learn how to buffer to sound more natural
• Asking others to repeat information
• Types of situations with technical difficulties
• Sample call with dialogue

 

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課程大綱

課程內容

• Telephoning: How to Describe Technical Difficulties