課程目標

During telephone conversations, exchanging information can be tricky as we do not have the luxury of being able to see the person who’s speaking to us. This can make exchanging information a bit more difficult if not done properly. In this course, you will learn how to properly give clear and correct information on the telephone, and then check to clarify whether everything was heard correctly.

課程簡介

In this course, we will focus on the following:

• The structure of the call
• Opening the call
• Starting with your name
• Ensuring you are calling the right person
• Exchanging information
• Checking information
• Spelling names
• Doing a final check
• Listen to a sample telephone call

 

Course Preview:

課程大綱

課程內容

• Telephoning: Exchanging and Checking Information