課程目標
It is not unusual for businesses to receive customer complaints over the telephone. Dealing with them in a positive and constructive manner will help these business keep their customers.
In this course you will learn the key phrases in English and important useful approaches when dealing with customer complaints over the phone. Managing customer complaints and resolving them quickly will of course result in improved and repeat business from your customers.
課程簡介
In this course, we will be focusing on the following:
- Learning to listen
- How to sound more pleasant
- The importance of staying calm
- Providing validation
- Asking for details
- Expressing empathy
- Ending a call with action
Course Preview:
課程大綱
課程內容
- Telephoning: How to Deal With Complaints