- 4 課程
- 程式練習
- 課程測驗
- 滿意度回饋
- 總時數：8 小時
Telephoning: How to Sound More Polite
- Importance of grammar
- Being less direct when speaking
- How to make your sentences longer
- Learning to soften your language
- How and when to use the passive
- Using negative questions to sound polite
Course Preview:
Daniel Shih
Telephoning: How to Deal with Complaints
In this course, we will be focusing on the following:
- Learning to listen
- How to sound more pleasant
- The importance of staying calm
- Providing validation
- Asking for details
- Expressing empathy
- Ending a call with action
Course Preview:
Daniel Shih
Telephoning: Exchanging and Checking Information
In this course, we will focus on the following:
- The structure of the call
- Opening the call
- Starting with your name
- Ensuring you are calling the right person
- Exchanging information
- Checking information
- Spelling names
- Doing a final check
- Listen to a sample telephone call
Course Preview:
Daniel Shih
Telephoning: Describing Technical Difficulties
- What are technical difficulties?
- Key phrases to describe technical difficulties
- Learn how to buffer to sound more natural
- Asking others to repeat information
- Types of situations with technical difficulties
- Sample call with dialogue
Course Preview:
Daniel Shih